Shipping and Refund Policy

Effective date: June 20, 2024

Shipping and Delivery Policy

Our firm handles the delivery of project deliverables, including drawings, blueprints, and
digital files, with the utmost care to ensure they reach you securely and on time.

Deliverables & Methods

• Digital Files: All standard project deliverables, such as drawings and models in
  formats like PDF or CAD, are delivered electronically via a secure file-sharing
  platform or email. We will provide you with a secure link and access instructions.
  This is our default method to ensure speed and security.
• Physical Documents: Hard copies of drawings, specifications, and other physical
  deliverables will be shipped via a trusted courier service (e.g., Canada Post, FedEx,
  UPS, or Purolator). We professionally package all documents to prevent damage
  during transit.
• Hand-Delivery: For local clients, we may offer hand-delivery of physical
  documents. This will be arranged and confirmed with you directly.

Shipping Costs

• Shipping costs for physical deliverables are typically the client’s responsibility.
  These costs will be included in your project proposal or billed as a separate
  expense.
• We’ll provide an estimated cost before shipping and will invoice you for the exact
  amount.

Delivery Timelines

• Shipping timelines for physical documents will vary based on your location and the
  courier’s schedule. We will provide you with a tracking number once the items have
  been shipped.
• Delivery of digital files is typically immediate upon release and payment clearance

Return and Refund Policy

Given the professional and service-based nature of our work, our policy for
returns and refunds differs from a traditional retail business.

Refunds for Services

• No Refunds on Completed Work: Fees for architectural services are based on the
  professional time, expertise, and resources dedicated to your project. Once a
  design phase is completed, approved by you, and invoiced, these fees are nonrefundable.
• Service-Based Refunds: In the event of a project cancellation, you will be
  responsible for all professional fees for work completed up to the date of
  cancellation. Any payments made in excess of that amount will be refunded to you
  within 30 days of the cancellation agreement.

Revisions to Designs

• Included Revisions: Our project agreements clearly outline the number of revisions
  included in each project phase (e.g., conceptual design, schematic design,
  construction drafting, Permit coordination). These revisions allow for a collaborative
  process to refine the design to your satisfaction.
• Additional Revisions: Any revisions requested beyond the number specified in the
  agreement will be billed on an hourly basis, as outlined in our service contract. We
  will always notify you and get your approval before proceeding with work that incurs
  additional fees.

Damaged or Lost Shipments

• Reporting Damage: If you receive a shipment of physical documents that is visibly
  damaged, please do not accept it if possible. If you accept it, document the damage
  with photos immediately and notify us and the courier service within 48 hours of
  delivery.
• Reprinting: If the damage is confirmed to be a result of a shipping error, we’ll
  arrange for the documents to be reprinted and re-sent at no additional cost to you.
• Lost Shipments: If a shipment is lost, we will work with the courier service to
  investigate and, once confirmed lost, we’ll arrange for a new set of documents to be
  printed and shipped.